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Shipping Info


Question: How Long Will Shipping Take?

Answer: Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 14 days. You will receive an email confirmation with the shipping tracking number when your order ships. 

U.S orders will be shipped via USPS 

Transit Times to United States: 5 - 20 Business days 
Transit times to International: 10 - 45 Business days
Average transit times are received in 3 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

Question: Will I Receive A Tracking Number?

Answer: Although we are unable to provide tracking numbers for your products, our company do our utmost best in insuring your packages, and we assure you that any missing items will be reshipped to you at no cost. We have a wide variety of products and it may be shipped from different fulfillment centers across the world as our product team spends time and effort to source for quality and affordable products.

Question: I Ordered More Than 1 Item, But I Have Only Received One Item, Why Is That So?

Answer: We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

Also, prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry ! This is to prevent certain countries Tariff charges being incurred on your end.

Question: I Placed An Order But I Didn't Receive A Confirmation Email... What Is Going On?

Answer: Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

Question: I Want To Change My Order/Address, Can I Do So?

Answer: Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at

support@chasecent.com ASAP and we will do our best to accommodate that change, HOWEVER, we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

We Hope Most Of Your Questions Are Answered Here!

Alternatively,if you have any other queries please do not hesitate to email us at support@chasecent.com and we will respond as soon as we can.